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The purpose of this paper is to identify process-related value propositions in terms of process execution when using enterprise social media (ESM) for external communication purposes. Additionally, capabilities of ESM technologies to realize the value propositions are identified.

A literature review of case studies, describing ESM usage for external communication purposes, is performed. Further, face-to-face interviews with employees from companies are conducted to complement the findings retrieved from the literature.

It is shown that manifold process-related value propositions for different business processes can be realized by ESM application for external communication purposes. However, certain value propositions and the corresponding capabilities of ESM technologies are particularly emphasized.

This research is different from existing studies about ESM usage because an explicit perspective on business processes is taken. Therefore, the findings contribute to the existing body of knowledge of beneficial ESM usage. Analyzing the literature and interview transcripts underlies a certain amount of subjectivity, a circumstance addressed by engaging two researchers in the coding procedure.

Practitioners discussing potentials of ESM application are provided with concrete hints as to which business processes will most likely profit from the use of social technologies for the external communication with customers.

This paper contributes to a better understanding of the beneficial impact of social technologies on business processes and thus prepares the ground for a better alignment of ESM and processes. An extensive overview of value propositions for a company’s business processes has so far not been compiled in this form.

The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the conditions for BPMN is derived and compared to a specification of the conditions for enhanced Event-Driven Process Chains (eEPCs). Based on these results, guidelines for a conformance check of BPMN and eEPC models with the decomposition conditions are shown. Further, guidelines for decomposition are formulated for BPMN models. The usability of the decomposition guidelines is tested with modelling experts.

An approach building on a representational mapping is used for specifying the decomposition conditions. Therefore, ontological constructs of the Bunge-Wand-Weber ontology are mapped to corresponding modelling constructs and an interpretation of the decomposition conditions for BPMN is derived. Guidelines for a conformance check are then defined. Based on these results, decomposition guidelines are formulated. Their usability is tested in interviews.

The research shows that the decomposition conditions stemming from the information systems discipline can be transferred to business process modelling. However, the interpretation of the decomposition conditions depends on specific characteristics of a modelling language. Based on a thorough specification of the conditions, it is possible to derive guidelines for a conformance check of process models with the conditions. In addition, guidelines for decomposition are developed and tested. In the study, these are perceived as understandable and helpful by experts.

Research approaches based on representational mappings are subjected to subjectivity. However, by having three researchers performing the approach independently, subjectivity can be mitigated. Further, only ten experts participated in the usability test, which is therefore to be considered as a first step in a more comprising evaluation.

This paper provides the process modeller with guidelines enabling a conformance check of BPMN and eEPC process models with the decomposition conditions. Further, guidelines for decomposing BPMN models are introduced.

This paper is the first to specify Wand and Weber's decomposition conditions for process modelling with BPMN. A comparison to eEPCs shows, that the ontological expressiveness influences the interpretation of the conditions. Further, guidelines for decomposing BPMN models as well as for checking their adherence to the decomposition conditions are presented.

The purpose of this paper is to develop a proposed Six Sigma approach for integrated solutions of goods and services.

This conceptual paper follows the principles of design research in developing a Six Sigma approach for integrated solutions. The approach is tested in practice in the context of a financial services company in the automotive industry.

The study demonstrates that the differential characteristics of service processes and manufacturing processes must be taken into account when developing a Six Sigma approach for integrated solutions. Evaluation of the proposed approach in cooperation with a financial services company reveals considerable benefits.

The detailed description of the approach is limited to the “Define” phase of the Six Sigma program. Moreover, the proposed approach is tested in only one setting; its application in other settings should be an objective for future research.

The paper provides practitioners with a structured Six Sigma approach for integrated solutions.

The paper is the first to propose a Six Sigma approach for integrated solutions of goods and services.

The purpose of this chapter is to provide a first step towards determining the piloting skills needed for the operation of advanced automated aircraft. Using an information-processing (IP) approach, categorization of the problems observed in interactions between human operators and advanced automated systems were determined. Based on these issues, potential training areas were supplied which may aid to ameliorate many of these interactions between humans and automated systems. Following the identification of potential training areas were brief discussions of the potential efficacy of traditional approaches to performance improvements in these areas. Using the IP framework, numerous problems were identified through examining current literature and research findings, technical reports, as well as incident and accident reports and databases. Five problem areas were identified which, not surprisingly, paralleled the major dimensions of the IP model. These five problem areas included mismatches between hardware and software and the capabilities of the human sensory/perceptual system, increased requirements for vigilance, attention-sharing, and distribution, the development of accurate knowledge in long-term memory, overload of large resource requirements in working memory, and problems relating to decision making. The breakdown of these automation-related problems is important as this step must be completed to determine the foci of any training programs to address these issues. While some believe automation has introduced a whole new array of interaction problems, analyses such as this supply a different snapshot, in our case by using a well investigated information processing model to categorize such problems at their most core level.Investigations should be conducted to determine the effectiveness of the training approaches we recommended. While Wickens' IP model is closed-loop in nature, the model does describe a certain path which information follows throughout the process. Future studies should therefore also examine how training solutions targeting at the earlier stages (i.e. sensation and perceptual) of the model might have a cascading effect in relation to the elimination of problems further along in the processing model.